Contact information

A Contact Information Policy (or Contact Us page) is less about legal protection and more about setting expectations for communication, support, response times, and order help. Here’s a professional one for your site:

Contact Information Policy

At SM Creative Studio LLC, we value clear communication and strive to provide excellent customer service.

If you have any questions regarding products, custom orders, shipping, returns, or general inquiries, please contact us using the information below.

Contact Methods

SM Creative Studio LLC
Email: smcreativestudio.service@gmail.com

Customer Support Hours

Customer support inquiries are reviewed during normal business hours.

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday – Sunday: Closed

Responses may be delayed during holidays, weekends, or high-volume periods.

Response Time

We aim to respond to all customer inquiries within 1–2 business days.

Custom order inquiries may require additional response time depending on project details.

Order Support

For questions regarding an existing order, please include:

  • Full name

  • Order number

  • Description of your question or issue

Providing this information helps us assist you faster.

Custom Order Inquiries

For custom and personalized orders, please provide as much detail as possible, including:

  • Product type

  • Custom wording

  • Design ideas

  • Size requests

  • Deadline (if applicable)

Custom work may require additional consultation before final approval.

Business Communication Policy

We reserve the right to refuse service or communication that includes:

  • Harassment

  • Threats

  • Abusive language

  • Fraudulent requests

We are committed to maintaining respectful and professional communication with all customers.

Social Media Communication

Messages sent through social media may not be monitored as frequently as email.

For order-related issues or urgent support, please contact us directly by email.

Policy Updates

We reserve the right to update this Contact Information Policy at any time. Updates will be posted on this website.